Please click on the 'Shipping' button located at the footer on this page (under Customer Service Menu).

Postage costs are such a burden these days, we know ☹. Before Covid, postage was much cheaper and we absorbed all the costs, but our postage costs have more than tripled since so we had to change our policy in February 2022.

Most of our customers’ order are heavy and/or bulky goods so the postage costs can be quite high coming from W.A. We do still absorb a portion of the freight in most cases.

Please keep an eye on our social media as we have regular sales and free shipping events – we find many customers wait for the sales to save money.

All the best, thank you for your support.

All orders leave our system for picking & packing once we receive them. Unfortunately, we are unable to amend the order if it is already packed but will do our best to help you amend your order.

Please refer to our Refund Policy:-

https://www.envirocareearth.com.au/pages/refund-policy

Yes, you sure can! Click on the 'Wholesale' button on the top left hand corner of the page.

We recommend that our products are used within 24 months from manufacture and/or within 12 months after opening.

Our products normally last much longer but we use plant based biocides & preservatives which generally cannot cope big bacterial loads or stress of heat/cold, so if your product shows signs of contamination please dispose of!

To ENSURE longevity of your products, it is important to carry out sterilising and check your methods of decanting & cleanliness of the dispensing machinery. We use plant based biocide which generally cannot cope big bacterial loads! Pumps and wall dispensers are notorious for bacterial contamination as they are reused many times and are perfect to collect bacteria. Bottles also will build up bacteria if used many times without being sterilised.

AN IDEAL PRACTISE WHEN DECANTING AND STORING PLANT BASED PRODUCTS IS:

2) Replace container being decanted into after 3-4 refills IF not sterilising between each refill;

3) Replace pump or closure after the same amount of refills unless it is a closure that can be sterilised. (Pumps cannot due to the nature of their manufacturing);

If replacing the container is not an option (ie wall dispensers), you can achieve this by putting some sterilising solution into the dispensing unit and pumping it through the nozzle. Following that wipe the equipment thoroughly down with the sterilising solution.

4) Always close the lid on the bulk container tightly after process completed;

5) Store in a cool dry area; and

6) Never leave plant based products in direct sunlight, with loose lids or closures, in damp and moldy conditions.

Our Sensitive range has no essential oils, fragrances or food grade dyes added. Essential oils and fragrances are the most common cause of allergic reactions to products.

A list of ingredients is provided under each individual product. Any further information on individual product ingredient lists is proprietary information.

Sorry, our warehouse is not set up to refill empty and used single item containers! We firmly believe in refilling and as such have designed our products so that you can purchase bulk sizes to refill your smaller bottles from home.

Some of our Stockists are set up to do just this, so all you would need to do is bring your own container to their Store to refill it (ensure you steralise the containers to prevent cross contamination) - check our 'Where to Buy' section on the footer of the page to source local Stores.

All 15L bulky drums do not come with a tap or drum spanner. These will need to be added to your cart separately! Customers tend to always reuse these items.

We do not sell labels or empty bottles. We encourage customers to buy bulk sizes and refill from home.

We endeavor to source bottles from local manufacturers who use as much recycled and recovered material as possible. We do not import any of our bottles or containers unless we cannot find a supplier in WA first, then other states. All HDPE bottles are recyclable. HDPE is one of the easiest plastic polymers to recycle. We will continue to source a vegetable based plastic here in Western Australia.

We endeavor to be as environmentally conscious as we can, making changes when something comes to our attention that is a better option than we are using.

We use 100% biodegradable Bio-fil corn starch nibs that dissolve in water to cushion impact that occurs in transport.

Our products are placed into Betterpackaging.com Compostable Mailer bags. They are biodegradable and made from cornstarch and certified GMO. Before composting, remove the self-seal strips and label and they will start to break down after 3 -6 months.

From time to time, we cannot source compostable bags so we revert to the next best choice: POLLLAST!C bags. They are made from 100% recycled Ocean Bound Plastic pollution. Note: POLLASTIC mailers are not compostable but should be recycled with soft plastics or better yet; use them over and over again. Carbon offset. Traceable to source.

Dedicated to reduce our plastic use, loyal users of our products will notice that our 1L, 2L & 5L bottles no longer contain the plastic pour back spout.

We find that using a funnel (most households have one!) is just as easy, and better for the environment as it doesn’t end up in the trash.

Keep an eye out on our social media videos & “HOW TO’S” for our tips on decanting bulk bottles.

Our products are plant based and when diluted according to instructions are greywater safe and should result in no impact to septic systems. If you have any concerns please always consult with your system Manufacturer before use.

Our products are plant based and when diluted according to instructions are biocycle safe and should result in no impact to systems. If you have any concerns please always consult with your system Manufacturer before use.

A drum tool

The best way to decant product from our bulk bottles is by using a reusable funnel or tap (for 15L bottle). COMING SOON: Keep an eye on our Youtube Channel for instructional videos

The weather can have a big impact on the viscosity of our envirocare products. The viscosity parameter is generally 3-4 mins at 20-25C. The product will get thicker as temperature decreases and thinner as it increases! Rest assured the product it ok.

We do not use harsh preservatives like formaldehyde, so plant-based products are more sensitive to bacterial loads.

In some environments, such as under laundry, kitchen or bathrooms sinks bacteria can be present and sometimes just a small amount can taint our products. In this instance, the product can lose viscosity, change colour and turn smelly - unfortunately this means contamination!

To prevent this it is important to carry out thorough cleaning & sterilising of empty bottles before decanting. Pumps and wall dispensers are notorious for bacterial contamination as they are reused many times and are perfect to collect bacteria. Bottles also will build up bacteria if used many times without being sterilised.

AN IDEAL PRACTISE WHEN DECANTING AND STORING PLANT BASED PRODUCTS IS:

2) Replace container being decanted into after 3-4 refills IF not sterilising between each refill;

3) Replace pump or closure after the same amount of refills unless it is a closure that can be sterilised. (Pumps cannot due to the nature of their manufacturing);

If replacing the container is not an option (ie wall dispensers), you can achieve this by putting some sterilising solution into the dispensing unit and pumping it through the nozzle. Following that wipe the equipment thoroughly down with the sterilising solution.

4) Always close the lid on the bulk container tightly after process completed;

5) Store in a cool dry area; and

6) Never leave plant based products in direct sunlight, with loose lids or closures, in damp and mouldy conditions.

~The general shelf life of our products is 12 months after opening~

The most common cause for our products becoming contaminated are from the way the product has been handled, stored and/or decanted or it has past it's use by date.

Our plant based Dishwasher Powder & Laundry Powders are more susceptible to moisture which at times can cause the powders' consistency to change to clumpy. Rest assured there is nothing wrong with your product. You should always store products in a cool, dry, well-ventilated place out of direct sunlight. Keep containers tightly closed when not in use. Bacteria is prevalent in the places that cleaning products are stored.If clumpy give container vigorous shake.

An environmentally responsible alternative to laundry powder or liquid. They are the future of laundry!

Zero waste, zero plastic, fully compostable packaging (no-land fill), easy to use (zero drips), lighter and more compact packaging than traditional liquids and powders, eco-friendly, biodegradable

Yes, they are highly concentrated.

Small loads (4 – 6.5kg) Use 1 strip

Normal size load (7 – 8.5kg): Use 1 strip or for extra dirty loads use 2 strips

Large loads (9kg +) or bulky items like bedsheets: Use 2 or 3 strips.

Absolutely, just dissolve in the water and away you go.

Yes, on a cost per load basis they are cheaper than or equal to the cost of most laundry liquids or powder. Even better….buy in bulk cartons and save more.

Our sensitive strips have no added fragrances which is a perfect option for people with sensitive skin or allergies.

Yes! The strips are completely biodegradable.

Yes, except for the tiny sticker the packaging is completely recyclable and compostable. We are working towards a fully compostable sticker – watch this space. You will notice how little space the carton takes up compared to traditional laundry packaging…in fact this is around 85% less so well done for helping to improve the environment.

Note from envirocare earth owner, Colleen

We manufacture our environmentally responsible plant based products in Perth, Western Australia…..except the new innovations that need to be supported by specialised equipment that requires a large capital investment BEFORE we can test the market.

We found this product when trying to find a way to reduce our reliance on HDPE, PET & other plastic packaging during COVID.

Laundry detergent strips (LDS) were originally manufactured in Northern America and then China. China is the only place that we can source them from to our specifications & to test the market here in Australia as a result.

We have committed to purchasing the equipment and technology once we are sure that the Australian market will support us and this product. The investment is prohibitive for most SME manufactures, & with no government assistance, hence the fact there is NO ONE in Australia manufacturing this type of innovative product. We are a 2nd generation family owned company and this type of investment is not to be taken lightly.

With our Customers support we are gaining confidence that if we invest in the equipment and technology we will be able to remain sustainable.

We are working on other products in strip form (environmentally responsible) to add to the Laundry Strips which will make our investment more viable.

I hope this makes a difference to you purchasing our product in the future knowing that we will be making a commitment to bringing this manufacturing in house here in Perth, WA.

Thank you